Sony Case Study

01/ thinking

02/ visualizing

03/ reflecting

01/ thinking

Accessibility testing and data analytics for Sony LinkBuds Open

WIP, 2025

Project Type

Collaborative project with Sony Electronics

Duration

9 weeks, ongoing

Tools

Figma

Deliverables

Usability research report, design recommendations

Project Type

Collaborative project sponsored Sony Electronics

Duration

9 weeks, ongoing

Team

Figma

Role

Usability research report, design recommendations

Team

Nayoung Lee, Cathy Ma, Ayumi Oishi

Role

Researcher

/ Project Overview

This project aims to evaluate the accessibility of Sony's LinkBuds Open, particularly its QR guide system, for disabled users.

Objective

To identify usability barriers and improve accessibility for users with visual impairments or hand mobility issues

Scope

By employing user testing and data-driven analysis, our project seeks to deliver actionable insights to Sony for enhancing the product experience.

/ problem statement

Despite advances in assistive technology, users with disabilities still encounter challenges in interacting with devices designed for the general population.

For Sony’s LinkBuds Open, ensuring accessibility for users with visual impairments or hand mobility issues is critical. After discussing with our client, our project group created the following research questions:

Are users with disabilities able to effectively use the QR guide system?

What are the key usability barriers across different disability groups?

How can data visualization and analysis uncover actionable patterns in user interactions?

/ participant recruitment

We will recruit 20–25 participants, targeting two user groups:

Users with visual impairments (blind or low vision).

Users with limited hand mobility (e.g., arthritis, paralysis).

/ Interaction Map